Audits

The Official Languages Act imposes certain obligations on federal institutions and some privatized institutions in terms of service to the public, language of work, equal employment opportunities in the federal public service for English- and French-speaking Canadians, the development of official language minority communities, and fostering the use of English and French in Canadian society.

Under section 56 of the Official Languages Act, it is the Commissioner of Official Languages’ duty to take all actions and measures needed to ensure recognition of both official languages and compliance with the spirit of the Official Languages Act in the administration of the affairs of federal institutions. Among other things, the Commissioner of Official Languages has the power to initiate and conduct investigations, including audits.

In order to fully assess the federal administration’s linguistic health it is important that the Commissioner of Official Languages be able to validate through audits the information provided by institutions. By using this mechanism, the Commissioner, as an independent agent of Parliament, can ensure adequate monitoring of the institutions subject to the Official Languages Act and inform Canadians and their representatives on the Senate and the House of Commons standing committees on official languages of how well language rights are being upheld.

External Audit Policy

Annual Audit Plan 2014-2015

Title Institution Year
Audit of Bilingual Services to the travelling public provided by the Canadian Air Transport Security Authority Canadian Air Transport Security Authority 2017
Horizontal Audit of Accountability for Official Languages Transfer Payments to the Provinces (Part VII of the Official Languages Act) - Follow-up Citizenship and Immigration Canada, Health Canada and Canadian Heritage 2016
Audit of the Delivery of Bilingual Services to Visitors by Parks Canada - Follow-up Parks Canada 2016
Audit of the Treasury Board of Canada Secretariat within the context of the 2011–2012 Strategic and Operating Review (Part VII of the Official Languages Act) Treasury Board of Canada Secretariat 2016
Audit of Services Provided to Electors in English and French by the Office of the Chief Electoral Officer of Canada Elections Canada 2015
Audit of the Delivery of Bilingual Services to Travellers by the Canada Border Services Agency at Airport and Land-Border Crossings Canada Border Services Agency 2015
Audit of Service Delivery in English and French to Air Canada Passengers - Follow-up Air Canada 2015
Audit of the Implementation of Part VII of the Official Languages Act at Industry Canada - Follow-up Industry Canada 2014
Audit of the Delivery of Bilingual Services to the Public by Service Canada - Follow-up Service Canada 2014
Audit of the Management of the Official Languages Program at the Halifax International Airport Authority - Follow-up Halifax International Airport Authority 2013
Horizontal Audit of Accountability for Official Languages Transfer Payments to the Provinces (Part VII of the Official Languages Act): Citizenship and Immigration Canada, Health Canada and Canadian Heritage Citizenship and Immigration Canada, Health Canada and Canadian Heritage 2013
Linguistic Audit of the Individual Training and Education System of the Canadian Forces, Department of National Defence - Follow-up National Defence 2013
Audit of Direct Health Care Services by Four Federal Institutions: Health Canada, Veterans Affairs Canada, the Royal Canadian Mounted Police and Correctional Service Canada - Follow-up archived Health Canada, Veterans Affairs Canada, the Royal Canadian Mounted Police and Correctional Service Canada 2012
Audit of the Delivery of Bilingual Services to Visitors by Parks Canada archived Parks Canada 2012
Audit of Service to the Public at Agriculture and Agri-Food Canada - Follow-up archived Agriculture and Agri-Food Canada 2012
Audit of the Implementation of Part VII of the Official Languages Act at Industry Canada archived Industry Canada 2012
Audit of Service Delivery in English and French to Air Canada Passengers archived Air Canada 2011
Audit of the Language of Work at National Defence Headquarters - Follow-up archived National Defence 2011
Audit of the Delivery of Bilingual Services to the Public by Service Canada archived Service Canada 2010
Audit of the Bilingual Weather and Environmental Services Provided on the Environment Canada Automated Telephone Network - Follow-up archived Environment Canada 2010
Linguistic Audit of the Individual Training and Education System of the Canadian Forces, Department of National Defence archived National Defence 2010
Audit of the Management of the Official Languages Program at the Halifax International Airport Authority archived Halifax International Airport Authority 2010
Audit of the Implementation of Section 41 of Part VII of the Official Languages Act at the Canadian Radio-television and Telecommunications Commission - Follow-up archived Canadian Radio-television and Telecommunications Commission 2009
Audit of the Service to the public at Agriculture and Agri-Food Canada archived Agriculture and Agri-Food Canada 2009
Audit of the Bilingual Weather and Environmental Services Provided on the Environment Canada Automated Telephone Network archived Environment Canada 2008
Audit of Services to the Public at Highway Border Crossings of the Canada Border Services Agency - Follow-up archived Canada Border Services Agency 2008
Audit of the Management of the Official Languages Program at Public Works and Government Services Canada - Follow-up archived Public Works and Government Services Canada 2008
Audit of the Community Futures Development Corporations and Community Business Development Corporations - Follow-up - Atlantic Canada Opportunities Agency archived Atlantic Canada Opportunities Agency 2008
Audit of the Community Futures Development Corporations and Community Business Development Corporations - Follow-up - Canada Economic Development for Quebec Region archived Canada Economic Development for Quebec Region 2008
Audit of the Community Futures Development Corporations and Community Business Development Corporations - Follow-up - Industry Canada/FedNor archived Industry Canada/FedNor 2008
Audit of the Community Futures Development Corporations and Community Business Development Corporations - Follow-up - Western Economic Diversification Canada archived Western Economic Diversification Canada 2008
Audit of the Implementation of Section 41 of Part VII of the Official Languages Act by the Canadian Tourism Commission - Follow-up archived Canadian Tourism Commission 2008
Audit of the direct health care services by four federal institutions: Health Canada, Veterans Affairs Canada, Royal Canadian Mounted Police, and Correctional Service Canada archived Health Canada, Veterans Affairs Canada, Royal Canadian Mounted Police, and Correctional Service Canada 2007
Audit of the Implementation of Section 41 of Part VII of the Official Languages Act at the Canadian Radio-television and Telecommunications Commission archived Canadian Radio-television and Telecommunications Commission 2007
Audit of Canada Post Corporation Services to the Public at Bilingual Postal Outlets - Follow-up archived Canada Post Corporation 2006
Audit of the Language of Work at National Defence Headquarters archived National Defence 2006
Audit of Services to the Public at Highway Border Crossings of the Canada Border Services Agency archived Canada Border Services Agency 2005
Audit of the Management of the Official Languages Program at Public Works and Government Services Canada archived Public Works and Government Services Canada 2005
Audit of the Community Futures Development Corporations and Community Business Development Corporations archived Community Futures Development Corporations and Community Business Development Corporations 2005
Audit of the Implementation of Section 41 of Part VII of the Official Languages Act by the Canadian Tourism Commission archived Canadian Tourism Commission 2005
Audit of Canada Post Corporation Services to the Public at Bilingual Postal Outlets archived Canada Post Corporation 2004